Returns Policy

Returns Eligibility

You may request a return if:

• The item is unused and in its original condition.
• The product is returned with all original packaging, accessories, and documentation.
• The return request is made within the specified return period.
• The item has not been damaged, modified, or incorrectly used after delivery.

For hygiene, safety, and product protection reasons, certain items may not be eligible for return once used or assembled.

Return Request Process

To request a return:

1. Contact our customer service team with your order details.
2. Provide your order number and reason for return.
3. Our team will review your request and provide return instructions.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Furniture Returns

Due to the size and nature of furniture products:

• Customers are responsible for ensuring the item fits through doors, hallways, and access points before ordering.
• Returns caused by incorrect measurements or access issues may be subject to collection charges.
• Furniture must be returned in the same condition as delivered.

Delivery and collection charges may apply depending on the return reason.

Damaged or Faulty Items

If your item arrives damaged or has a manufacturing fault:

• Please contact us as soon as possible after delivery.
• Provide photographs or videos showing the issue.
• Our team will investigate and arrange a suitable solution.

Depending on the situation, we may offer:

• Repair
• Replacement parts
• Replacement item
• Alternative resolution

Cancellation Rights

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been processed, manufactured, or dispatched may not be eligible for cancellation.

Custom-made, made-to-size, or personalised furniture items cannot usually be cancelled or returned unless they are faulty.

Refunds

Once your return is approved and the item has been inspected:

• Refunds will be processed using the original payment method.
• Refund processing times may vary depending on your payment provider.
• Original delivery charges may not be refundable unless the item is faulty or incorrect.

Exchange Policy

If you wish to exchange an item, please contact our team.

Exchanges are subject to product availability and approval.

Contact Us

For any return or refund queries, please contact Elite Furnitures:

Website: https://elitefurnitures.co.uk/
WhatsApp: [447347145434]
Email: [elitefurnitures.co.uk.info@gmail.com]

Elite Furnitures
Quality Furniture With A Trusted Shopping Experience.